The Messaging interface

80% of our revenue comes from the messaging interface, it's a no brained to redesign and optimise for creators !
With a huge number of fans coming in, the main painpoint was keeping track of who's who ! After talking to creators to understand their daily use, they had excel sheets of fan data and information to help them keep track of their interactions and we decided to package their needs up in a seamless messaging interface

80% of our revenue comes from the messaging interface, it's a no brained to redesign and optimise for creators !
With a huge number of fans coming in, the main painpoint was keeping track of who's who ! After talking to creators to understand their daily use, they had excel sheets of fan data and information to help them keep track of their interactions and we decided to package their needs up in a seamless messaging interface

80% of our revenue comes from the messaging interface, it's a no brained to redesign and optimise for creators !
With a huge number of fans coming in, the main painpoint was keeping track of who's who ! After talking to creators to understand their daily use, they had excel sheets of fan data and information to help them keep track of their interactions and we decided to package their needs up in a seamless messaging interface

client

MYM

year

2025

client

MYM

year

2025

client

MYM

year

2025

Product Design

User Research

Design System Management

Product Design

User Research

Design System Management

Product Design

User Research

Design System Management

Problem

Slow loading times, creators have a hard time answering their messages and filtering through their fans on the fan side, medias look tiny and text is too long

Solution

👁️ Use visual cues to indicate inbox status 💰 Show financial information to have a better understanding of how much fans are spending ✏ Adding the functionality of changing the username to a specific surname that a fan may communicate 📸 Bigger medias to make the users want to buy more 🤓 Dynamic "read more" cta on messages for a controlled reading experience

Team Composition

🔂 To be Determined Still under refinement with ⬇️ Lead Product Manager - Lead Back End Engineer & Lead Front End Developper

My Scope

🦾 Redefine messaging needs by creators and fans 🎨 Redesign of the messaging platform

Results

🥷🏼 Positive feedback of creators (117 interviews conducted with High/Middle & Low earners) around the designed functionalities and layout